Originally Posted by
[S8] HungryGoblin
When a ticket is closed/resolved, it does not necessarily mean the issue has been "solved". This issue on your account has been reported, and support is currently tracking the issue. Once they have the details of your report, there is no reason update it, or create a new ticket unless additional information has come to light.
Please do not discuss Support actions/communications, or spread misinformation-neither are allowed in the forum and will be removed.
While we completely understand your frustration, please be respectful when posting in the forum. Rude or disparaging comments are not allowed in the forum, and will be removed.
We acknowledge that this is a known issue and appreciate your patience as we work to resolve this issue. Thank you for understanding.