5/16/17 update issues

**kasros** · 05-19-17, 05:30 AM

My IOS devices installed the latest update. After one play and after watching the video(s) for spins and tix, the screen becomes distorted which makes play impossible. Is anyone else having the same problem?

**Rynetory2** · 05-19-17, 06:18 AM

Can you restart your device and see if it helps? Please post a screenshot if it happens again. Thank you.

**kasros** · 05-19-17, 02:54 PM

I've tried restarting both devices and it doesn't help. This isn't allowing me to upload the screenshot.

**Rynetory2** · 05-19-17, 07:28 PM

Sorry about that. Would you mind contacting Support via support form and have an agent to check your game? Please attach the screenshot in your request.

**kk1432** · 05-22-17, 05:58 AM

My game keeps crashing on my IOS device. I updated the game without any issues last week, but starting this morning every time I start playing a level my game crashes, kicks me off, and I have lost 2 lives already. I tried restarting my device after the 1st time, but it didn't help.
Is anyone else having this issue?

**Rynetory2** · 05-22-17, 06:16 AM

Try clearing your cache and check your connection.

**kk1432** · 05-22-17, 08:05 AM

Originally Posted by Rynetory2

Try clearing your cache and check your connection.

This worked! So far so good. Thank you!

**Rynetory2** · 05-23-17, 12:08 AM

Excellent news! Have fun with your game.

**fanny1030** · 05-31-17, 04:20 PM

I being playing all of this game for years and know it's doesn't work

**Rynetory2** · 06-01-17, 04:33 AM

Originally Posted by fanny1030

I being playing all of this game for years and know it's doesn't work

What specific issues are you having?

Thread: 5/16/17 update issues

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