Two weeks ago I received a generic automated reply to a support request. I've never had an actual response to my request to transfer my farm to my new device. However, in the meantime, I found through forums I could use log in. Unfortunately, I can't recall my password & my follow up support request to reset my password was met with the same automated reply followed by silence.
I'm currently playing on the temporary account I was told to set up. When can I expect an actual response to my request to get my real account back?