Videos not working

[Anikamarie23]

Is anyone having any issues with watching videos for the free gems offer? I watch the videos/advertisement and don't get the free gem. It just says "processing" after the video finishes and won't load. I've already uninstalled and reinstalled my game.

[Anikamarie23]

Unfortunately my videos are not for gems but the videos for cutting cooking time by 2 hours is doing that as well

I tried that too since I couldn't get gems, but it's not working at all for cutting the cooking time down. Kinda frustrating.

[Akbratt94]

Hi
I just wanted to say I have the same issue in both Rest. story and Bakery story. It is stuck on the Refrig ad.

[Anikamarie23]

Video streaming can be resource intensive. Can you guys check that you have good connection for downstreaming? Try loading your video at different times of the day or use a cellular connection if your wifi connection is congested.

I've tried using just cellular connection and it still doesn't work. I notice that when it's an actual video that plays I get a gem, but when it's an advertisement about a fridge or crackle, that's when I don't get a gem. It just says processing. So far I've tried the free gems yesterday throughout the day and that fridge/crackle advertisement keeps showing. No actual videos have been coming on anymore. One video played yesterday, then after that it was just the advertisement(fridge/crackle) that kept coming out no matter how many times I tried.

[Rynetory2]

I've tried using just cellular connection and it still doesn't work. I notice that when it's an actual video that plays I get a gem, but when it's an advertisement about a fridge or crackle, that's when I don't get a gem. It just says processing. So far I've tried the free gems yesterday throughout the day and that fridge/crackle advertisement keeps showing. No actual videos have been coming on anymore. One video played yesterday, then after that it was just the advertisement(fridge/crackle) that kept coming out no matter how many times I tried.

Ah this must be the same naughty ad giving you the issue. I've reported in earlier. Hope you'll get other ads soon but if not, I'm afraid we'll need to wait for the team to remove or fix this. Appreciate your updates.

Here's the bug thread. https://forums.storm8.com/showthread...rator-Ad-Issue

I've moved your posts to the above thread.

[deekathleen]

Yes, the review.com ads just keep saying processing. All the other ads work.

[Rynetory2]

Thanks for your update, deekathleen. Added you to the report.

[Anikamarie23]

Any chance this might get fixed before the May sale ends?

[Rynetory2]

Sorry, Anikamarie23, there's no update on the fix date for this. We'll post as soon as we have more news to share.

[Anikamarie23]

Sorry, Anikamarie23, there's no update on the fix date for this. We'll post as soon as we have more news to share.

No worries. Thank you very much for your help Rynetory2!!😊