Logging in with different device / Have a new device

[124ant]

If your previous game was attached to the game center, start playing this new RS game you downloaded and you should see the screen refresh and your old game should show up.

If you already have bakery story on your device and you just downloaded the RS game, try restarting your device. If your storm ID is the same for both your BS and RS games, your old RS game should show up.

I tried that, and it still doesn?t work. On both apps it just says install. I even tried clicking install and opening the app through the App Store, but it still didn?t work.

Edit: just found out my storm 8 ids are different on restaurant and bakery story.

[Rynetory2]

Glad you found that the accounts are different for your games. Use the Login feature to transfer to your respective account if you're playing on the same device. Please see the instructions on post 1 of the New Logon on Feature thread.

[124ant]

Glad you found that the accounts are different for your games. Use the Login feature to transfer to your respective account if you're playing on the same device. Please see the instructions on post 1 of the New Logon on Feature thread.

That?s doesn?t work, as restaurant story doesn?t have the option to log into different accounts in the Storm8 section like Bakery Story.
Edit: found out restaurant story account is a cloud account.

[kooky panda]

That?s doesn?t work, as restaurant story doesn?t have the option to log into different accounts in the Storm8 section like Bakery Story.
Edit: found out restaurant story account is a cloud account.

Here is a thread for cloud accounts:

https://forums.storm8.com/showthread...ccount-Feature

[124ant]

Here is a thread for cloud accounts:


https://forums.storm8.com/showthread...ccount-Feature

Tried the steps there, it didn?t work.

[kooky panda]

Tried the steps there, it didn?t work.

I am sorry you are still having issues. Please contact support for assistance in recovering your game.

See support link in my signature.

[Pupkash]

I have a question as I have been emailing support but can't seem to get a clear answer. My issue is that I cannot seem to play across platforms; i.e android and iOS. I have asked support to recover or reset my game on my android device twice now and twice I have logged into Restaurant Story on iPad only to have it reset back to level 1 on both devices. As instructed by the support agent I have remained logged out of Game Center and Facebook when playing. After playing on android, I exited the app then hard closed it on my device. When I opened Restaurant Story on the iPad, I received this message:


I then opened my game on android and it was reset back to level 1.
Meanwhile on the iPad I get this message:


I'm not sure why this is happening and any suggestions are appreciated.

[Rynetory2]

Please send me your ticket number by private message, link in my signature, and I'll get them to check into your case. Thanks.

[Pupkash]

That's fine but the support agent doesn't seem to understand that there is something else going on here, they just tell me log out of Game Center and Facebook so they can reset it. Resetting it allows me to use the game on android but as soon as I use it on iPad it goes back to level 1 again. I can't find anything similar to my problem on this forum and I've been dealing with this for a long while.

[Rynetory2]

I was replying to you in private message as you were posting this. Please check your pm box.