Oh no, so sorry to hear that your friend lost her phone. Please ask her to contact Support: support form and the agent will assist her regarding her password. Do make sure that she selects "Account Recovery" under category. She can write in Spanish, the Agent will be able to understand. See this thread if she is new to submitting requests. https://forums.storm8.com/showthread...pport-via-Form
She's very welcome to send me private message or post on this forum in Spanish if she has more questions or need more help on this. Cheers.