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Volunteer Moderator
I wonder that the knight on the horse galloping must get a bit tired! What helped me was storing my citizens (keep a couple of my faves out only) more than any other troubleshooting options. It might be worth asking Support for some specific advice about your game / device and see if they can help get you back in. I agree with you that it is really frustrating and I hope you can get back in soon!
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