New Year, New Me cruise - didn't receive Starlight prize

[Paul__]

I just finished day 2 of the cruise and never got my prize.

[Rynetory2]

I just finished day 2 of the cruise and never got my prize.

Maybe your game isn't properly synced? Restart your device and game and check if you have completed your cruise day and check in wall tab if you did.

[Paul__]

Maybe your game isn't properly synced? Restart your device and game and check if you have completed your cruise day and check in wall tab if you did.

I restarted my device and also I tried to load the game on my phone. Both times, the game said that day 2 was complete, but I did not have a Starlight.

[Rynetory2]

I've flagged this over and trying to get you help on this. Please let me know if your prize turns up.

[Rynetory2]

Can you try restarting your device or reinstalling your game and see if your prize shows up?

[Paul__]

Can you try restarting your device or reinstalling your game and see if your prize shows up?

i did both and I still don’t have he prize

[Rynetory2]

Thanks for trying and your update. Sorry it didn't work. I've no update on this at the moment.

[Paul__]

Thanks for trying and your update. Sorry it didn't work. I've no update on this at the moment.

Ok, but what about the goal? It expires in6 days and I can’t finish step one without the starlight