Troubleshooting for Frequent Issues
How do I unlock old goals and the locked items?
You can't unlock goals which have expired and the items from those goals remain locked. However you can redo those goals if/when Storm8 relists them again.
Originally Posted by
FrozenTurtle
We don't plan on releasing these special appliances to all players at this time - it wouldn't be fair to the player who completed it while the goals were available. Sorry about that!
Why did my food suddenly disappear?
You may encounter a quick-sell of food if you block the door to your restaurant. Refrain from blocking your door to avoid this.
Originally Posted by
DaojinWildfire
The game will usually quick-sell all of your inventory if you block the door to your store. When you block the door, you may not see the customers coming in, but our system will still recognize them walking in and buying your items. When you open your door again, the consumption that took place while your door was blocked catches up, which is why it looks like you instantly lost all of your items.
If you want to avoid the quick-sell, don't block your door.
Discussion thread: https://forums.storm8.com/showthread...door-is-closed
Why did my "Free Gems" icon disappear?
This promotional feature comes and goes to random players. You may get it again if yours disappeared. Likewise you stand a chance to get it if you don't have it.
Why did my restaurant restart at Level 1?
You can recover your restaurant by logging back into your Game Center, if you are using an iOS device.
To log back into Game Center, please follow these instructions on your device:
1. Device Settings (little silver cog icon on your device)
2. scroll all the way down to Game Center
3. tap Game Center and login where it says Apple ID.
4. Restart Restaurant Story.
Why is my Gem Dispenser missing?
Please note that you will not see your Gem Dispenser on your Android device if you are playing on multiple platforms. You will be able to see it when you return to playing on your iOS device.
