Help! My games randomly reverted to level 1!

[AbbyButton]

IT'S BACK! IT'S BACK! IT'S BACK! IT'S BACK! IT'S BACK!

I have no idea why! I guess support worked some magic behind the scenes! Yay!��

Thanks for your help!

[meme1098]

Yay!!!! I'm so glad you got it back.
Maybe Regina got someone to check your game. That would be great!!

[AbbyButton]

Oh my gosh I am so behind! So much gaming to do, so little time

[SpiritWind00]

Happy to hear your game is back. Closing thread as issue resolved.

Thank you Regina!


Edit: reopened as new issue to be posted.

[AbbyButton]

Hello again! All was well, briefly, but several hours after I got my games back (THANK YOU TO ALL THAT HELPED!!) now all of a sudden my neighbors list has vanished! In both Castle Story and Dragon Story. In the last couple days 2 or 3 people have "re-friended" me, but in CS I'd had about 40 neighbors and in DS maybe 60+. I would very much like my neighbors back!

In CS, when I go to FAQ and look under storm8 ID, it says "create your storm8 id by going to menu>social>invite", which seems to imply I am not logged in. When I go to menu>social >invite, in the upper right corner it shows my storm8 id as "AbbyButton", which is correct. To double check that I was truly logged in I went into fruit splash where an actual log in can be found for the storm8 id and tried to log in, but it said I was already logged in! So...hmmmm.

I did try the whole force close/power down/hard reset business, but none of that made any difference. Help! Dear neighbors, I have not forgotten you!

[AbbyButton]

Tried to upload images but it keeps failing, no idea why

[SpiritWind00]

Can you update your app and see if that helps resolve.