Dream City: General Bugs and Issues

[kooky panda]

If you cannot find a current thread for your issue and do not want to start up a new thread, please post here.




Making sure you are using the most current version can help with many problems.


If you would like to report a bug, please make sure to include the following:

1. Your device (iOS, Android, please be as specific as possible) and it's version number
2. Your games version (this can be found on the bottom of the Help/FAQ page)
3. A description of the problem, and what you were doing when the problem occurred
4. If possible, a screenshot of the problem

iOS General Issues
To check for your device version - go to Settings, General, About - Version
To check for game version in game:
Open game, go to Menu, Help/FAQ - on the bottom edge of the box, the version will be listed
To check for game version if you can't open the game:
Open App Store, search game name (or Storm 8 Studios ), click on app, on the left side, under the logo it will show current game version

If your iOS device is having issues, make sure you've tried the following:
Restart your device
Delete and reinstall the game ( from Itunes only) Third party sites are not supported
Hard restart - hold the power and home buttons, through the power off slider, until the Apple symbol appears.
Force Close your game


Android General Issues
To check your device version - go to Settings, About Phone, Android Version *note - you can check for updates in About Phone, System Updates
To check game version in game:
Open game, go to Menu, Help/FAQ - on the bottom edge of the box, the version will be listed
To check for game version if you can't open the game:
Open App Market/Google Play, either go to My Apps, or search game name (or Storm 8), click on app, open Description information, on the bottom it will show the current game version.

If your Android device is having issues, make sure you've tried the following:
Restart your device
Delete and reinstall the game *note - reinstalled games will need to be moved to the SD card again
Move game to the SD Card - go to Settings, Apps, specific game, click "Move to SD Card" or "Move to Internal Storage"
Clear cache - go to Settings, Apps, specific game, click "Clear Cache"
You can use a task ****er/manager to help free up memory for your device

Kindle General Issues
To check for your device version - Go to Settings, More, Device, System Version
To check game version in game:
Open game, go to Menu, Help/FAQ - on the bottom edge of the box, the version will be listed
To check for game version if you can't open the game:
Open Amazon Market, search game name (or Storm 8 ), scroll down to see current version

If your Kindle is having issues, make sure you've tried the following:
Restart your device
Delete and reinstall the game
Go to Settings, More, Applications - find your game, click, clear cache
If you're not able to get into the game - Go go Settings, Wifi, turn wifi off then back on


Forum Rules

Helpful Thread

Transferring Games - You can email support@teamlava.com and they can transfer your games.

You can also transfer yourself:

If you have already set up a new storm ID on your new device, you will not be able to transfer yourself.

You can also try to recover your games (if you had a password set up)

New Logon on Feature


Notifications - Make sure the notification options are set to ON in BOTH the game settings and the device settings. If both settings are on, but you're still not receiving notifications, please send an email to support@storm8.com so they can check you game.


Purchased Gems (Gold) not showing up - try restarting you device, and even deleting and reinstalling the app. Your progress is saved on S8 servers. If these do not work on returning your gems or item, then you would need to contact support@storm8.com.
You will need to provide your ID, date of incident, type of transaction, and receipt of transaction.


About the forum - if you can't find a post you made - go to your profile, on the left side, look under "Find All Posts". Your post may have been in the wrong place, or merged with an existing thread. If you still can't find your post, you can file a Forum Dispute and a Community Manager will respond to you (the Dispute Forum is a private conversation between you and the CMs).