[S8] Elsa
Admin Community Manager

Unfortunately, this is a rare but known issue. We're not sure why the tile becomes stuck. You can submit a ticket to support, but please be sure to include as screenshot of the stuck tile so they...

Support sent a follow-up email to your ticket. Please check your email (and spam folders, just in case you didn't receive it in your inbox) for the reply and continue your case via that ticket. Thank...