Completely Dissatisfied about Support System

[sylvie4163]

I've been emailing them since Friday. They continually tell me they aren't responsible for losses due to security breaches.
This happened twice. The first time agent [blank] assured me that my account was safe, no one could take it. (they put a sticky on my account/ID). Then this happened. Now, they say that I am responsible for the loss of my items and gems.
I am completely disgusted by this. They won't give me my items back, the REFUSE to. It's making me sick.

[Rachael98]

I've been emailing them since Friday. They continually tell me they aren't responsible for losses due to security breaches.
This happened twice. The first time agent [blank] assured me that my account was safe, no one could take it. (they put a sticky on my account/ID). Then this happened. Now, they say that I am responsible for the loss of my items and gems.
I am completely disgusted by this. They won't give me my items back, the REFUSE to. It's making me sick.

Have you got all of the communications saved?
Horrible.

[sylvie4163]

Have you got all of the communications saved?
Horrible.

I have all of them saved. Would've posted them here, but it's against forum rules.

[Rachael98]

I have all of them saved. Would've posted them here, but it's against forum rules.

I know. They may be useful though...

[sylvie4163]

I know. They may be useful though...

How? I'm already in the process of emailing apple.

[Rachael98]

There is a relevant thread in the Apple Support Forums.
Unfortunately, due to the nature of the thread, I can't actually post a link here. Sylvie, I'll get it to you externally.