Transferring to a new device?

[roxabelle]

I've been playing Fashion Story for a long time now, on my bf's iPad. For my birthday he's just got me an iPad of my very own (yay!) but now I can't find a way of transferring the game from one device to the new one. I've pumped a lot of gems into the game, so it'll be reeeeally frustrating to lose everything now!!!! Is there a way of starting where I left off on my new iPad? Please help!

[kooky panda]

You can transfer yourself.
PLEASE READ: How to Transfer to a New Device

Here's a re-post of Norman's helpful transfer guide. PLEASE READ THIS before posting a thread about transferring your account. If you still have questions, please email support@teamlava.com

__________

If you are upgrading to a new iOS or Android device (for Farm Story), please read the following instructions on how you can restore your original account.

Things to Do Before You Lose Access to Your Old Device:

1. Record your old device level (this refers to the level of your game).

2. Record the UDID of your old device (only for iOS devices).

*Please follow this link for information on how to locate your UDID: https://www.innerfence.com/howto/find...dentifier-udid.


How to Transfer Your Account for an iOS Device:

1. Download the TeamLava game you wish to transfer onto your new device (do not create an ID for this game).

2. Follow this link: https://www.teamlava.com/

3. Click on the "Transfer Account" button pictured below.



4. Click on the drop down menu and select which game you wish to transfer (Please note that any other TeamLava game that shares the same ID as the one you have selected will transfer to your new device as well.)

5. Fill in the level of your original game in the blank under "Enter your old device level for the selected game."

6. Fill in the UDID of the device your original game was located on in the blank under "Enter your old device UDID."

7. Fill in the UDID of your new device in the blank under "Enter your new device UDID."

8. Click "Transfer My Account" when you have finished filling in the information.



If you receive the following error message "There is a problem during the transfer process!" please e-mail support@teamlava.com and a representative will be happy to assist you.


How to Transfer for an Android Device:

Please e-mail support@teamlava.com and provide your original ID (the account you want back) and your new ID (the one you will create on your new device) to the support representative in your e-mail. The representative will be able to process a transfer for you.


Anytime you run into issues while processing your own transfer, please feel free to e-mail support@teamlava.com.

[roxabelle]

Thanks Kooky P, but Fashion Story isn't on the drop down list when I go to that page! The other games are, but this is the only one I play. I've emailed teamlava, hopefully they can help. Or at least give me a trillion gems to get me back to where I was!!!!! x

[trenae]

Thanks Kooky P, but Fashion Story isn't on the drop down list when I go to that page! The other games are, but this is the only one I play. I've emailed teamlava, hopefully they can help. Or at least give me a trillion gems to get me back to where I was!!!!! x

TeamLava Support will be able to assist you. You can also try this option if you'd like.

Have a New Device? How To Transfer Your Existing Account - Using Storm8 app

[kooky panda]

Thanks Kooky P, but Fashion Story isn't on the drop down list when I go to that page! The other games are, but this is the only one I play. I've emailed teamlava, hopefully they can help. Or at least give me a trillion gems to get me back to where I was!!!!! x

when you transfer one game under a storm Id all games on your device with the storm Id will all transfer.

If you play any other Teamlava game, just use that one then fashion will transfer with it.
If you are only playing fashion, you can download farm story.(once downloaded your storm ID will be the same automatically).
Then use Farm story to transfer and fashion will transfer also.

[roxabelle]

i've emailed teamlava and they've got back to me already! Thanks for all your help! x

[kooky panda]

i've emailed teamlava and they've got back to me already! Thanks for all your help! x

excellent!!! thanks for letting us know!!

[roxabelle]

YAAAAAAAAAAAAY!!!! TeamLava saved the day, my fashion story game is on my new device, exactly the same!

[kooky panda]

Closing since this is an outdated thread.

Current thread :

https://forums.storm8.com/showthread....-Limited-Games!