Originally Posted by
ArcadiaTofu
If they refund people's lost gems, we'll know it was merely an honest mistake on their part that they're willing to make right. If they, however, do NOT reimburse users that lost gems because of their OWN mistake, then we'll know for sure.
I hope they reimburse. It would go a long way to showing the community (their paying customers) that they actually are willing to make right something in their product that they messed up in the first place, not the customer.
If I go to a sports shop and buy what the owners of the store claim is a tennis ball machine and find out when I get home that the product I bought was not what was advertised, I go back to the store and get the CORRECT product that was advertised with the owners of the store happily exchanging the faulty product with the right one with no fuss (and most often times the customer is given a discount for the trouble the owner put them through from their mistake). That's just common business sense and any honest business owner would happily right a wrong they themselves unknowingly thrust onto a customer.
If TL doesn't refund the gems lost on their own mistake, it would be akin to the sports shop owner saying, 'hey, sorry, you should have double-checked the product in the store while you had the chance (even though I told you up-front the box you had was what you'd specifically asked for). You bought it and while it's my fault I sold you the wrong product, you're just gonna have to live with MY mistake for the rest of your life and there's nothing you can do about it! Hahaha! Better luck next time and make sure you double-check EVERYTHING from now on, lol!'
So, TL... is the joke on us, then?
Kooky, any word on the possibility of reimbursement from TL from a mistake they, themselves made that robbed us of many, many gems for the 'wrong product'? :\