Dragon Story: General Bug and Issues Thread

[kooky panda]

Thanks, I tried this with no luck. Is there anything else I can do?

Please contact support for assistance.

Contact Storm8 by filling out this form: support.storm8.
How to submit Support Request

[kooky panda]

I did not get my stars above token upon completion!

Try restarting your game. If you still have issues, please contact support.

Contact Storm8 by filling out this form: support.storm8.
How to submit Support Request

[SupermassiveDragon]

So my game's graphics are really messed up. All the sprites are switched around. Habitat, arena, farms..etc all of them all swapped around.
https://i.imgur.com/kRNspMC.jpg
Like those circles are all habitats...

It's device specific, but I have tried wiping data on my phone and reinstalling the game multiple times. Keeps on happening. Any idea why?

[kooky panda]

So my game's graphics are really messed up. All the sprites are switched around. Habitat, arena, farms..etc all of them all swapped around.
https://i.imgur.com/kRNspMC.jpg
Like those circles are all habitats...

It's device specific, but I have tried wiping data on my phone and reinstalling the game multiple times. Keeps on happening. Any idea why?

Try leaving your game open for about 10 minutes so the graphics can finish loading.

[SupermassiveDragon]

Try leaving your game open for about 10 minutes so the graphics can finish loading.

I tried that before to no avail.

I will try it again in a bit.

When it first happened, the game looked normal but the Arena building became a big mushroom. Wasn't a big deal, but it bugged me. So I tried reinstalling and now it's doing it to every object.

I'll try it again and edit my post if it does or doesn't work. Thanks!

[kooky panda]

I tried that before to no avail.

I will try it again in a bit.

When it first happened, the game looked normal but the Arena building became a big mushroom. Wasn't a big deal, but it bugged me. So I tried reinstalling and now it's doing it to every object.

I'll try it again and edit my post if it does or doesn't work. Thanks!

Please contact support (see my signature). Once you get your support ticket number, please send me a private message with the ticket number.
You can send me a private message by clicking on my name.

[kooky panda]

I tried that before to no avail.

I will try it again in a bit.

When it first happened, the game looked normal but the Arena building became a big mushroom. Wasn't a big deal, but it bugged me. So I tried reinstalling and now it's doing it to every object.

I'll try it again and edit my post if it does or doesn't work. Thanks!

I had someone check and this looks like a compatibility issue with your device. Please contact support.

[Gr8Petts]

I have two recurring issues... been playing Dragon Story for a long time on various IOS devices (iPhone 6, 7+, iPad Air and iPad Air2) as well as a Galaxy S7.

1) When visiting neighbors, every 3rd or 4th visit the game shuts down. Restarting the game is fine until visiting neighbors again and it shuts down again. All devices are new, current OS up to date and lots of memory.

2) When asking friends for maps to help expand, I select the first four neighbors on the screen. Then the check marks go away. If I continue, I can't sent requests to everyone. However, if I exit the screen without sending the requests and immediately open it back up again it works fine. This problem is primarily on all my IOS devices. Has been happening for a long time it seems (a year?)

Thanks for any help!

[lordgemini42]

My name profile name and avatar changed from Ben (male) to Sophia (female) and I didn't change it. Apparently, it happened 2 days ago. I don't know if my account was hacked but please change it back to Ben.

[Rynetory2]

My name profile name and avatar changed from Ben (male) to Sophia (female) and I didn't change it. Apparently, it happened 2 days ago. I don't know if my account was hacked but please change it back to Ben.

Can you change your avatar back? I would recommend that you change your password immediately. Please check if other things in your games are amiss. If they are, please contact Support via support form so an agent can assist you further.