Can't get into game

[turtlenhare]

I’m still not able to get on either. I wasn’t able to get on yesterday for hours then finally came to the forum and saw that others were having the same problem. I emailed Elsa about the problem then I was able to get on last night and a bit this morning. Was playing catch up on the LB and finally moved up to 3 when I finished the play session. When I tried to play again a couple hrs later, I couldn’t get on. I wonder if this issue to only affecting really old accounts. I’ve been play since CS came out 6 yrs ago.

[katbtodd]

I’m still not able to get on either. I wasn’t able to get on yesterday for hours then finally came to the forum and saw that others were having the same problem. I emailed Elsa about the problem then I was able to get on last night and a bit this morning. Was playing catch up on the LB and finally moved up to 3 when I finished the play session. When I tried to play again a couple hrs later, I couldn’t get on. I wonder if this issue to only affecting really old accounts. I’ve been play since CS came out 6 yrs ago.

Yes I been playing since the beginning too October or may be November of 2012

[fancyjewel]

More than 24 hours and nothing!

[sipland]

I?ve sent Elsa a message and am still waiting for a fix also. At least we know they are looking into the issue. Hopefully a quick fix for the rest of us. I did have a problem during 2 previous leaderboards where I wasn?t able to submit the items I had crafted to earn leaderboard points. I?m a longtime player also.

edit: Woo hoo I?m in! Thanks SW and Elsa!

edit again: Oh no ... my leaderboard points are now zero, was well over a thousand before the problem
I’m also in a new leaderboard grouping.

Last edit: my points did return shortly after the fix. Thanks so much!

[katbtodd]

Elsa thank you I got in .. But my points are at 0

[turtlenhare]

I just got in also and my points are back to 0 as well.

[turtlenhare]

I notice that I’m also in a new LB group with only 4 people. Is this a glitch or am I assigned to a new group with only 4 people??

[[S8] Elsa]

If you're a player I'm already messaging with, please follow up through there.

If you are newly experiencing this or encounter the issue again, please submit this form to support.

[PurpleScorpion76]

Done, I hope I get a response and a fix soon.

[FlowerBurst]

I submitted a support ticket, but it is after business hours and will most likely not be addressed until tomorrow.

Happy to report that I am up and running again! Thank you S8!