If your transfer wasn't successful, don't worry. You can just email
support@teamlava.com for assistance. Due to the holidays, there is a higher than average volume of transfer requests so please be patient while our Support agents get to your ticket. ^_^
To expedite the process:
1. Make sure you give the Support Agent
all of the information they request.
2. Use Reply to reply directly to your ticket. Creating new tickets can cause delays.
If you have any further questions, let us know.