Originally Posted by
rainbow128
Hi all,
I just switched my iPhone and all my levels and gems are gone and I have to start from the beginning. Can anyone help me to solve problems? Thanks!
If you changed phones, you will need to transfer your current game to your new device.
You can email
support@teamlava.com and they can transfer your games. Give them you storm ID, the level of one of the games that you play.
Make sure you download all the games you are playing to you new device, but do not set up a new storm ID.
If you are on a Iphone, Ipad, Touch, or Ipad and you know the UDID numbers for both devices , give support that information.
You can also try and transfer yourself. If you are going from Idevice to Idevice and you know the UDID numbers for both:
https://forums.teamlava.com/showthrea...ll=1#post66787
If you do not have UDID number for your old device or if you are transfering from or to an android device you can transfer by Storm 8
https://forums.storm8.com/showthread.php?t=14674