Try to log in again. If you're still stuck, please create a new support ticket and pm me your ticket number.
Looks like you have been getting in this afternoon. Are you still locked out?
You're still stuck, please create a new support ticket and pm me your ticket number.
I got back in.
Thank you Elsa… all good now
Hope it last
Edit:
I was able to play for about an hour. Then logged in my little island to play (level 5), and when I tried to log in in my main account (level 200) it was not possible. So sad. I will send a new ticket.
Last edited by RocioBM; 11-23-21 at 03:43 AM.
I've had connection issues for roughly the past week that have been intermittent. Today I've been unable to play for approximately 13 hours now. PM Sent with ticket number.
Is there anything on our end we can do to mitigate it happening in the future?
It seems like the ‘lock outs’ have something to do with the Tales events. Was locked out the entirety of the last Tales…was finally able to get in during the Leaderboard event and then got locked out right after the current Tales was activated. Has anyone else experienced this correlation?
I’ve noticed it was a Friday when I lost connection the two or three last times.
I agree I was completely locked out during the last tales for 10 days. This time I have been able to get in but every afternoon I am locked out for several hours.