Paul__ ~ Moderator
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Do you remember the name of the video trying to load?
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Note: Due to some personal matters, I will not be on over the weekend.
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Paul__ ~ Moderator
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Having trouble with your game? Click to contact Storm8 Support
In my game, the ads running well. I am playing on iOS 12.x. But a friend of me, she is playing on a iOS13 device, she can’t load any video.
I am on iOS 13.2 version and I am not having any issues with the videos playing. See if your friend can update her apple software. Also what device is she playing on?
Need me? Send Me A Private Message
Note: Due to some personal matters, I will not be on over the weekend.
Contact Storm8 by filling out this form: support.storm8.
How to submit Support Request
I am also having the same issue. On an iphone XR with iOS 13.2
Paul__ ~ Moderator
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Having trouble with your game? Click to contact Storm8 Support
I am on IOS 13.2.2 I get the same “Sorry, Video failed to load. Please try again later” for almost 3 weeks.
Last edited by UPLB; 11-20-19 at 10:04 PM.
I can’t get any videos to load for the free Gems for more than a month now. It won’t work on IPhone 5, IPhone 7, IPad Mini2, IPad 3, Ipad 4, Ipad 6, IPad 7 and IPad Pro. Could it be my Storm8 account is the one with the problem?
My friend can’t load any Video all the time. Any news to this issue?