Videos not working

[twospoons]

Another endlessly processing ad--this time, it's all the sensodyne toothpaste ads (there are several in rotation) in both BS & RS.
. .

Thanks for any attention you can get for this!

[Rynetory2]

Another endlessly processing ad--this time, it's all the sensodyne toothpaste ads (there are several in rotation) in both BS & RS.

Thanks for any attention you can get for this!

Thank you very much for reporting this. Your screenshots are very helpful. I've passed in your feedback along with your screenshots.

[twospoons]

Hello all: could whatever fabulous fix that got applied to bakery story (Android) recently also make it into RS? I'm getting those ads that go to websites for 15 seconds, then you hit finish and it says "thanks for visiting great content" and you hit close and then it just cycles forever and you have to force stop. Examples below, thank you!









(sorry, the one with mixer is still attached but now I can't remember if it caused a problem or not)

[hkmills]

I am also unable to watch videos getting a message about video failed to load, try again later. Please Help!

[1Dimpelss]

There's an ad for um Overwatch league that's i don't know how many minutes long this is bs there is no timer for it just goes on and on and on. While working i let it play and it was 50 mins long tf.

[Rynetory2]

There's an ad for um Overwatch league that's i don't know how many minutes long this is bs there is no timer for it just goes on and on and on. While working i let it play and it was 50 mins long tf.

I've flagged this over. Thanks.

Merged to existing thread.

[atenrazali]

Hi.. My videos/ads in Restaurant Story not working. Error 'Sorry, the video failed to load.Please try again later'. Been trying many times. Anyone can help?

[sayakafireblood]

Hi.. My videos/ads in Restaurant Story not working. Error 'Sorry, the video failed to load.Please try again later'. Been trying many times. Anyone can help?

I'm having the same problem. Restaurant AND Bakery Story, since I've switched to a new device though (Galaxy S8 to S9+). The support doesnt want to help. The games have all permissions, everything is updated (android 9), tried re-installing them a few times, too.
I've also tried it on an old Galaxy S5 and it doesnt work there, either. Is it an "account transfer" problem?? I'm about to quit the games after many years entirely, because the goals aren't managable without the gem support anymore. At least not for me.

[atenrazali]

I'm having the same problem. Restaurant AND Bakery Story, since I've switched to a new device though (Galaxy S8 to S9+). The support doesnt want to help. The games have all permissions, everything is updated (android 9), tried re-installing them a few times, too.
I've also tried it on an old Galaxy S5 and it doesnt work there, either. Is it an "account transfer" problem?? I'm about to quit the games after many years entirely, because the goals aren't managable without the gem support anymore. At least not for me.

I'm new to Restaurant Story. This is my first time playing the game. In the beginning there was no issue to play the videos. After about 3 weeks playing this game then I'm dealing with this problem. Already tried re-installing them few times also.

[Jezzril]

I am also having the loading issue on a Note 10+ that I just got yesterday. I also have all permissions granted so there is a problem going on. Is this reported to support?