Rynetory is there anything you can do? Happy to buy it again if you can credit the gems?
Rynetory is there anything you can do? Happy to buy it again if you can credit the gems?
I have gotten my carousel now. It has appeared in my civic building tab. Thanks.
Thanks for your patience, everyone! You should now see the carousel back in your storage!
Thank you! Got the carousel back last night
Thanks all good now, much appreciated!
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Hi!
I don't know if others have had this issue. I purchased the starter pack about 7 hours and received my receipt from Apple. However, I did not receive any of the items (gems, coins, or carousel). I did check my storage for the carousel, too. I've
force-closed my game several times. I finally sent an email to Storm8 support. I hope that it gets sorted out.
Just want to post this in case this happens to others.
Sorry to hear that! Someone will get to your ticket soon and help you resolve this. In the meantime, make sure you have a screenshot as well as your Support ID in the email so they may assist you faster.