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Thread: Regarding support ticket number 1895950

  1. #1
    New Resident
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    Nov 2015
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    Regarding support ticket number 1895950

    I emailed a support ticket from one account I play on my phone (storm id 7aquaman7) regarding my iPad account (storm id 7msannie7) stating that in the recent dragon tales quest I crafted the chair a tad early not realizing how quickly it crafted but figured I would still get credit for having crafted it. When that came up I did not get credit for crafting it and I ended the quest with a level 13 Banshee, level 10 Ghost Armor having the chair crafted, I have won countless battles with my champion dragons but because support looked at the wrong account rather than reading the message contents about which account it was regarding I missed out on the prize.

  2. #2
    Executive Chef [S8] Regina's Avatar
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    Sep 2012
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    Quote Originally Posted by 7msannie7 View Post
    I emailed a support ticket from one account I play on my phone (storm id 7aquaman7) regarding my iPad account (storm id 7msannie7) stating that in the recent dragon tales quest I crafted the chair a tad early not realizing how quickly it crafted but figured I would still get credit for having crafted it. When that came up I did not get credit for crafting it and I ended the quest with a level 13 Banshee, level 10 Ghost Armor having the chair crafted, I have won countless battles with my champion dragons but because support looked at the wrong account rather than reading the message contents about which account it was regarding I missed out on the prize.
    I'll have an agent take a look at your ticket as soon as possible, thank you for your patience!

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