Quote Originally Posted by [S8] Elsa View Post
Moderators are normal players who volunteer their time and cannot personally address any in-game issues you may be having. We appreciate any activity level they provide, but please note it's not expected nor required that they respond to every post and we should treat them with kindness all year round.

Please allow support time to respond and kindly note that during the holidays, response times may take longer than usual due to the volume of requests received during this time. If you are progression blocked, you are welcome to message me your ticket number.
Very sorry Elsa I did not mean to offend you. You do a great job. There are only two days left for them to do something about this and it does not look good. Missed heaps of points already.