Originally Posted by
[S8] Elsa
Moderators are normal players who volunteer their time and cannot personally address any in-game issues you may be having. We appreciate any activity level they provide, but please note it's not expected nor required that they respond to every post and we should treat them with kindness all year round.
Please allow support time to respond and kindly note that during the holidays, response times may take longer than usual due to the volume of requests received during this time. If you are progression blocked, you are welcome to message me your ticket number.