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Thread: Logging in with different device / Have a new device

  1. #1

    New Device

    Hello, I recently got a new iphone. Is there a way to recover my previous FFS game without starting over?

    thanks.

  2. #2
    Grand Emperor
    Join Date
    Jun 2014
    Posts
    24,670
    Pls use the Logon feature in the following. Thanks.

    Quote Originally Posted by kooky panda View Post
    Transfer

    If you play on android or IOS you can transfer your storm ID and games over to your new device. Please see the instructions on post 1 of the

    New Logon on Feature
    Thread.

    If you are trading , selling or giving away your old device, I would advise sending an email to support@storm8.com and ask them to remove your storm ID and games from that device.

    If you have issues transferring yourself, you can
    email support@storm8.com and they can transfer your games.
    Last edited by Rynetory2; 12-13-15 at 09:10 AM.

  3. #3

    Fantasy Forest

    New phone, and when I downloaded the app, it started me back at the very beginning 2 the game. I am so sick of trying to get help, I have spent thousands of dollars just on this game alone.

  4. #4
    The Honorable Panda
    Join Date
    Mar 2011
    Location
    S8 FORUM
    Posts
    51,964
    If you play on android or IOS you can transfer your storm ID and games over to your new device. Please see the instructions on post 1 of the

    New Logon on Feature
    Thread.

    If you are trading , selling or giving away your old device, I would advise sending an email to support@storm8.com and ask them to remove your storm ID and games from that device.

    If you have issues transferring yourself, you can
    email support@teamlava.com and they can transfer your games.
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  5. #5
    Fashion Designer
    Join Date
    Mar 2015
    Posts
    620

    How long does it take to transfer your game to another phone?

    How long does it take to transfer your game to another phone?

    I broke my old phone (Which I mainly played fantasy forest story on) so now I have to transfer it to my main phone. I sent a email almost 5 hours ago (4 hours and 30min) and they replied and asked me to send them full information the whole (What level are you, how many gems/gold and so on) but after that I never got an email... does this mean they need more information or did something go wrong.
    I'm sure they are busy but they did reply right away after sending the first email so I'm a bit worried and curious :/


    Thank you all



    Main game
    Fantasy Forest Story
    ღ♥ ♥ღ


  6. #6
    Executive Chef [S8] Regina's Avatar
    Join Date
    Sep 2012
    Posts
    2,753
    Quote Originally Posted by Alideh View Post
    How long does it take to transfer your game to another phone?

    I broke my old phone (Which I mainly played fantasy forest story on) so now I have to transfer it to my main phone. I sent a email almost 5 hours ago (4 hours and 30min) and they replied and asked me to send them full information the whole (What level are you, how many gems/gold and so on) but after that I never got an email... does this mean they need more information or did something go wrong.
    I'm sure they are busy but they did reply right away after sending the first email so I'm a bit worried and curious :/


    Thank you all
    Hey there! Thank you for your patience! The initial transfer response allows you to provide more information for them to use. It may take support 3-5 days to reply as they work through the ticket volume. I'll let them know about your transfer inquiry.
    Last edited by [S8] Regina; 09-29-16 at 01:31 PM.

  7. #7
    Fashion Designer
    Join Date
    Mar 2015
    Posts
    620
    Thank you soooo much, just checked my game and it finally went through
    Thank you



    Main game
    Fantasy Forest Story
    ღ♥ ♥ღ


  8. #8
    Executive Chef [S8] Regina's Avatar
    Join Date
    Sep 2012
    Posts
    2,753
    Quote Originally Posted by Alideh View Post
    Thank you soooo much, just checked my game and it finally went through
    Thank you
    Awesome! Your creatures miss you!

  9. #9
    Fashion Designer
    Join Date
    Mar 2015
    Posts
    620
    Indeed they did XD
    Thanks again



    Main game
    Fantasy Forest Story
    ღ♥ ♥ღ


  10. #10
    Farm Supplier
    Join Date
    Aug 2016
    Posts
    74

    move my game to a new device

    Hello all,

    I would like to move my game to a new device, how does that work?
    --> I 'm afraid of losing progress, gems, animals etc

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