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New Resident
Boosts not appearing on cards since update
Since updating yesterday, boosts aren't appearing on any cards OR are half displayed OR are putting 2 boosts on top of each other! I wish I hadn't updated. When will this be fixed?
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Community Manager
Thanks for reporting this, we'll look into it!
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Community Manager
Please reinstall the game to fix this issue. Before you reinstall, please note down your Support ID. Your Support ID is located in your in-game Settings at the bottom.
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New Resident
I am having the same issue, I am not connected with facebook and don,t want to lose my progress. I noted the Support ID number as you said to do. Can you explain in detail what I should do to uninstall it properly without losing my game progress. Guess I'm just afraid to pull the trigger, do it wrong, and lose my progress. Thank you!
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Community Manager
Connecting to Facebook does not link your progress so logging into Facebook again won't bring your progress back.
You just have to note down your Support ID and I also recommend you take a screenshot of your home screen that shows how many Gems, Tickets, and what Level you're on too. You shouldn't lose progress by reinstalling, but if you experience issues please submit a ticket through the Request Form.
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