Video loading issue

[Rynetory2]

Yes they are looking into this. FYI communications between you and Support is private.

Thanks Everyone for your reports. The team is currently looking into this.

[mamawolf4]

I have the same problem can't watch video or get time for them much less gems uugghh

[Rynetory2]

@ Krazyskandies and ScarlettKennedy17 - I've moved your posts to this thread given that you are reporting on specific videos giving you issues. Thanks.

Thread: Refrigerator Ad Issue

[Rynetory2]

I have the same problem can't watch video or get time for them much less gems uugghh

Are you having issues loading all videos or specific video? What specific issue are you having? If you're having issue with all videos, try clearing your device cache and make sure you have a good connection for video streaming.

[Rynetory2]

@ sugarfairytoo - Your post has been moved to Thread: Refrigerator Ad Issue. See there for more information.

[marycg57]

I cannot watch the videos since this sunday.....

[Rynetory2]

Maybe check your connections and try at different times of the day?

[LuhansLittleCupcake]

The videos never load for free gems. I've tried many times to watch videos for a free gem and it never loads anymore. It says processing and it never shows the video or gives a gem... Please fix this issue it's very frustrating...