Videos with issues

[Rynetory2]

This has been reported. Thanks.

Merged to existing thread.

[pammi24]

Yes having same issues. Very frustrating

[Rynetory2]

Yes having same issues. Very frustrating

I've flagged over that you're having issue. Thanks for reporting this.

[FijneAvond]

Hiya Rynetory2

I regularly have issues with the video loading and failing... on ALL of my accounts.

[nukesters2]

This was an issue n Castle story with certain adverts, now its here in Bakery Story as well. The video for ?Board Kings? by Jelly Buttons Games.... it gets to the end of its timer and goes to the screen shown here and just sits there. I can?t even tap the buttons to go to the app store, or the get it free button. The only thing that works is tapping the X up in the top right corner, closes the advert, but then it says ?video failed?.... it does this every time and then it says videos done for today etc. Basically I am getting nothing for watching their advert over and over every day!! If its going to be the same video repeatwd endlessly it would be nice if they actually worked! Lol!! This is watching videos to speed up the timer on food by the way!
I cant upload a photo from my iphone I guess

[Rynetory2]

This has been flagged over for the team to fix. Thanks for reporting.

[nukesters2]

This has been flagged over for the team to fix. Thanks for reporting.

Thankyou, that ad is gone, and for about 1 week things were good, but now the ads for Homescapes are not finishing. It wouldnt be so bad if there were some other ads but I just keep getting the broken Homescapes over and over
Lol!! Disregard!! I meant to post this in the Castle Story bugs forum!!

[Rynetory2]

Glad to hear that your videos are working fine in Bakery Story. Continue to follow up with those for Castle Story in Castle Story forum, Mod SpiritWind will help you there. Thanks for the update.

[pammi24]

I have the free gem video feature, but it doesn't work properly most of the time. Usually says "video failed to load or video did not finish",
so can't always get the daily quota of gems. Very frustrating

[jingscafe]

Why is it that every time i watch a video to earn free gems. I always get the "video did not finish" when in fact the video is finished.