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Thread: Videos with issues

  1. #111

    Videos not loading

    This has been happening to me for about a month. My gems are fading and so is my interest in the game. I contacted support and received a message that stated Bakery Story is not manned and my ticket will be closed. Very frustrating since I have been playing this game for years!

  2. #112
    Videos not loading

    Since day one, i just can't load the video to earn gems. I had also deleted and reinstalled the game but it remains the same. I too had contacted support and receive message that stated Bakery Story is not under their purview and my ticket was closed... How frustrating and i don't know other means to get the video loaded. I need free gems....i hope someone can assist me. I love this game but its unfair to me for not able to load the video or to cook the food faster after viewing a video to earn a few gem...thanks

    Sophia

  3. #113
    New Resident
    Join Date
    Jan 2020
    Posts
    1
    Can't get free gems anymore for over a month videos fail to load...support will not acknowledge the issue, their excuse is that bakery story does not have enough ppl to deal with the issue, I have also found the same issue with restaurant story with the same response from support they wont even look into it...VERY poor customer service

  4. #114
    New Resident
    Join Date
    Feb 2020
    Posts
    1
    My videos worked until I switched phones. My new phone is a Motorola z4 . From the first time I got onto the game from this new phone the videos won't load. I even started a different account on this phone and they still won't load.

  5. #115
    The free gems videos are not working properly in this app as well as all Storm8 apps. Please, can you fix this? Thanks.

  6. #116
    New Resident
    Join Date
    Jun 2020
    Posts
    1
    I thought I am the only one experiencing this issue. Is this the end of the free gems?

  7. #117
    Host(ess)
    Join Date
    Jun 2019
    Location
    Puerto Rico
    Posts
    14
    Is anyone working on fixing the video ads? They're not working!
    prgirl91 on both Bakery Story and Restaurant Story

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