Accidentally purchased a surprise box

[kaedysmommy]

While trying to hit the tile tab I hit the surprise box and purchased something I didn't want...and it's from a Christmas suitcase I think...i sent an email and was told they don't have enough support and that I should post here? Love to get my 24 gems back to use on something I actually want and need...

[MAnesi]

Something needs to be done so that box items cannot be purchased so easily and accidentally. I keep losing gems because I accidentally press the box tab and purchase things I don't want. Please help.

[kooky panda]

You will receive an automatic response from support stating general things.
An support agent should be responding in 3-5 business days.

Thanks!

(If after 5 business days, if you do not hear from an agent, please send me a private message with your support ticket number)