Game shut down several times while visiting neighbors

[snowyhillz]

If you like, please send me your ticket numbers via private message and I'll try to find out more for you. Thanks.

Rynetory, this is a widespread issue - if you look at the battle and spin to win threads there are lots of complaints about it.... I have an issue with this on my iPad all the time but not my iPhone, not just with visiting neighbours though... the game started crashing for me a few months ago when I did an iOS update (I hoped the next iOS update would fix it but it did not)

My iPhone is still on iOS 9.3.2 ... iPad on iOS 10.2.1 if you look online iOS 10 does have a problem with app crashes

[atseng1]

What does the ticket number do? The issue still there, it's clearly a performance issue at your end, admitted it and solve the problem instead of pointing your finger to user's device, just do the actual work and fix it. I have never seen such irresponsible response and denials.

[pernmagic]

Rynetory, this is a widespread issue - if you look at the battle and spin to win threads there are lots of complaints about it.... I have an issue with this on my iPad all the time but not my iPhone, not just with visiting neighbours though... the game started crashing for me a few months ago when I did an iOS update (I hoped the next iOS update would fix it but it did not)

My iPhone is still on iOS 9.3.2 ... iPad on iOS 10.2.1 if you look online iOS 10 does have a problem with app crashes

I agree about info on IOS 10 causing app crashes so haven't updated but since the last DS update my game crashes frequently in many situations and not due to memory problems on my iPad .....

[kooky panda]

What does the ticket number do? The issue still there, it's clearly a performance issue at your end, admitted it and solve the problem instead of pointing your finger to user's device, just do the actual work and fix it. I have never seen such irresponsible response and denials.

To help investigate the issues that some players are having it helps when support can look into your individual games.

I have an iphone with iOS 10.2.1 and I am not having the issues so this is not effecting all players.

[atseng1]

This happens when you have over 10 neighbors to visit. I have 25 neighbors on my iPad and 31 neighbors on my iPhone, the game crashed every 4 to 5 neighbors I visited, can you imagine the frustration. This issue only apply to Dragon Story not any of my other games.

[Awynsdragons]

I can not visit any of my neighbors since last week. Every time I try it crashes. I have not done anything new on my device that would be causing this. You need to figure out how to fix this issue.

[tamaraalexisreave]

Mine used to do that alot! I recently got a new plan with new device and it has more storage. I have no more issues. Visit and post with no delays or freezing. Issue fixed
Hope that helps
This game takes up alot of storage

[hansidox14]

Is anyone else having issues with getting booted when collecting from your islands and visiting friends?
I can't visit more than 4 neighbors before I get booted and have to restart. I can't collect from all my islands without getting booted and have to restart again.
It's getting really annoying and I'm getting ready to delete the game and go find another...
This doesn't happen in Castle Story and I have twice as many neighbors in that game.
I've tried all the things TL has suggested and still nothing changes.

[kooky panda]

Make sure you are playing the most current version of the game.

What specific device do you play on?

[BellasHouse1]

I am also having this problem. It usually happens when visiting neighbors or community members. Recently I started getting a black screen while collecting, but it shortly resolves itself. I am using an Android Samsung S6 Active with the most current version of Android for my device. I am also using the main Dragon Story version.