Purchased gold and it wasn't credited

[connie0164]

I have purchased gold twice in the last week-first time for 9.99 second time I chose the 19.99 package. Neither of them has been applied to my game and they have deducted the funds from my bank. So now what?

[[S8] Elsa]

Purchases may take some time to deliver if the App Store, Google Play Store, or Amazon App Store are slow. Please try restarting the game and if you need further help, please submit a request through support.storm8.com for assistance.