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Thread: I can not install new versions

  1. 02-07-17, 05:47 PM #1
    hennarhennar
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    I can not install new versions

    Hello I've been playing this game for a lot of years ..
    You can see my island DRAGONIA ID = hennarhennar
    From the "Tropical Island" version I can not install new versions in my mobile, it says "Error 504" ..
    From Play Store I have not been solved ....., in the mail of storm8 they say to ask in forums ....
    You are my last hope
    My phone is android, and in addition to Dragon Story there are some other game here that I can not install with what I lose many gold I need ...
    What I can do ...???
    Right now I'm playing with this version of Tropical in which I do not have the Search for Love event and the LEAGUES I do not have it ,,,, it's as if I gradually stopped playing after lots of years ,,,,
    can you help me ....
    Thank you

    Regards from Spain
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  2. 02-08-17, 11:42 AM #2
    kooky panda
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    I check on this for you and there is an issue with your Google Play Store's Cache.
    On your device, please clear the Cache from the Play Store to resolve this issue.
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request
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  3. 03-20-17, 05:44 PM #3
    hennarhennar
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    Hola Panda ,, ya lo he hecho ..y sigue con el error 504
    he hecho de todo .. y nada de nada .
    ayer he restaurado el movil como venia de fabrica...y despues de instalar todo de nuevo ..seguimos igual que antes ,,error 504 ..
    hoy he hablado por telefono con una chica de GOOGLE PLAY STORE.. y despues de volver a instalar otra vez el juego ,, me sigue dando error 504...
    he hablado con un tecnico de PLAY STORE y me dice que por su parte tengo todo bien ..que hable con los desarrolladores del juego ,,, osea con STORM8 y me ha mandado vuestro correo ,,acabo de mandaros un correo con una extensa explicacion de cual es mi problema y espero que lo pueda solucionar y poder volver a disfrutar de esta maravilloso juego ..
    Estoy con una version antigua, la de TROPICAL ISLAND,, y en ella no puedo participar en ADventure Ligue, ni en los eventos del libro ( los que estan ahora sucediendo,, punk dragon y los demas ..)
    no puedo extender mi isla porque la mina sigue cerrada ,,
    Pero a lo que si puedo jugar es al los eventos de conseguir herraduras ( como ha siso el ultimo).. y a los de luchar entre nosotros para conseguir quedar 1? / 2? y ganar dragones ,, ( japonesse el ultimo )..
    osea juego a la mitad que los demas ...
    Bueno gracias por ayudarme y espero que se pueda solucionar mi problema..
    Un saludo desde Espa?a
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  4. 03-21-17, 08:13 AM #4
    kooky panda
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    Can you send me your support ticket number by private message?

    Private Message
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request
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  5. 03-21-17, 04:02 PM #5
    hennarhennar
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    Message sent

    Regards
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