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Thread: Videos not working

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  1. #1

    Videos not working

    The videos to speed up cooking is not working. All I keep getting is, sorry, video failed to load, try again later. This is also happening on bakery story. I already sent a support ticket for bakery story and I don't want to have to send another one for restaurant story. I would like to know if this is happening to anyone else and I would really like to have this fixed. I'm on iOS

  2. #2
    Rhino Keeper
    Join Date
    Feb 2014
    Posts
    173
    Quote Originally Posted by crzy4food View Post
    The videos to speed up cooking is not working. All I keep getting is, sorry, video failed to load, try again later. This is also happening on bakery story. I already sent a support ticket for bakery story and I don't want to have to send another one for restaurant story. I would like to know if this is happening to anyone else and I would really like to have this fixed. I'm on iOS
    It is happening to me too. If I hit it 6 or 7 times in a row, one will eventually play.

  3. #3

    Restaurant Story

    FREE GEMS:
    This has been happening to me to, for about a week now.
    OH DARN
    Sorry, the video failed to load, please try again later.
    Over & Over again.
    If storm8 is reading our posts, will you please fix this issue? It would be greatly appreciated!
    Last edited by MissShadyMadea; 03-19-20 at 01:24 AM. Reason: My "FREE GEMS" ISN'T WORKING

  4. #4
    Quote Originally Posted by MissShadyMadea View Post
    FREE GEMS:
    This has been happening to me to, for about a week now.
    OH DARN
    Sorry, the video failed to load, please try again later.
    Over & Over again.
    If storm8 is reading our posts, will you please fix this issue? It would be greatly appreciated!
    Mine is not working either..
    CHICKENnWAFFLES

  5. #5
    The Honorable Panda
    Join Date
    Mar 2011
    Location
    S8 FORUM
    Posts
    51,961
    I have reported this over. Looks like this is happening in more than one game.

    (moved thread to the bug forum)
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  6. #6
    The Honorable Panda
    Join Date
    Mar 2011
    Location
    S8 FORUM
    Posts
    51,961
    This should now be fixed. Please let us know if you are still having issues.
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  7. #7
    I still have same problem. No video and I don't recieve notifications

  8. #8
    The problem with video and free crystals is not fixed

  9. #9
    Fashion Designer Ilovetodesign's Avatar
    Join Date
    Jun 2013
    Posts
    509
    Hi everyone,
    I was wondering if they took the videos away in RS. Looks like not. For me the option to watch the videos have not been showing up at all for the past couple of weeks just in RS.
    In BS it gets the error about not wanting to load for the past few days.
    Thanks,
    Amy
    ​Amy

  10. #10
    Grand Emperor
    Join Date
    Jun 2014
    Posts
    24,667
    This promotional feature goes to random players. The video download for Bakery Story should be fixed, please post in Bakery Story bug thread if you're having issues.

    Edit to add: Please continue to work with Support on your BS issue.

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