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Thread: Videos not working

  1. #91
    Executive Chef
    Join Date
    Jul 2013
    Location
    NYC
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    Another endlessly processing ad--this time, it's all the sensodyne toothpaste ads (there are several in rotation) in both BS & RS.
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    Thanks for any attention you can get for this!

  2. #92
    Grand Emperor
    Join Date
    Jun 2014
    Posts
    24,672
    Quote Originally Posted by twospoons View Post
    Another endlessly processing ad--this time, it's all the sensodyne toothpaste ads (there are several in rotation) in both BS & RS.

    Thanks for any attention you can get for this!
    Thank you very much for reporting this. Your screenshots are very helpful. I've passed in your feedback along with your screenshots.

  3. #93
    Executive Chef
    Join Date
    Jul 2013
    Location
    NYC
    Posts
    3,138

    Website ads crash game

    Hello all: could whatever fabulous fix that got applied to bakery story (Android) recently also make it into RS? I'm getting those ads that go to websites for 15 seconds, then you hit finish and it says "thanks for visiting great content" and you hit close and then it just cycles forever and you have to force stop. Examples below, thank you!

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    (sorry, the one with mixer is still attached but now I can't remember if it caused a problem or not)
    Attached Thumbnails Attached Thumbnails Click image for larger version. 

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    I go by varying numbers of utensils in BS, and cafe lula, welcome cafe, and zephyr cafe in RS (just so you know it's me--you can't add me by those).
    I always love to visit well-designed or creative bakeries & restaurants!


  4. #94
    New Resident
    Join Date
    Feb 2018
    Posts
    1
    I am also unable to watch videos getting a message about video failed to load, try again later. Please Help!

  5. #95
    Host(ess)
    Join Date
    Sep 2017
    Posts
    36

    Ads

    There's an ad for um Overwatch league that's i don't know how many minutes long this is bs there is no timer for it just goes on and on and on. While working i let it play and it was 50 mins long tf.
    Last edited by 1Dimpelss; 05-23-18 at 08:12 PM.

  6. #96
    Grand Emperor
    Join Date
    Jun 2014
    Posts
    24,672
    Quote Originally Posted by 1Dimpelss View Post
    There's an ad for um Overwatch league that's i don't know how many minutes long this is bs there is no timer for it just goes on and on and on. While working i let it play and it was 50 mins long tf.
    I've flagged this over. Thanks.

    Merged to existing thread.

  7. #97

    Videos not working

    Hi.. My videos/ads in Restaurant Story not working. Error 'Sorry, the video failed to load.Please try again later'. Been trying many times. Anyone can help?

  8. #98
    Quote Originally Posted by atenrazali View Post
    Hi.. My videos/ads in Restaurant Story not working. Error 'Sorry, the video failed to load.Please try again later'. Been trying many times. Anyone can help?
    I'm having the same problem. Restaurant AND Bakery Story, since I've switched to a new device though (Galaxy S8 to S9+). The support doesnt want to help. The games have all permissions, everything is updated (android 9), tried re-installing them a few times, too.
    I've also tried it on an old Galaxy S5 and it doesnt work there, either. Is it an "account transfer" problem?? I'm about to quit the games after many years entirely, because the goals aren't managable without the gem support anymore. At least not for me.

  9. #99
    Quote Originally Posted by sayakafireblood View Post
    I'm having the same problem. Restaurant AND Bakery Story, since I've switched to a new device though (Galaxy S8 to S9+). The support doesnt want to help. The games have all permissions, everything is updated (android 9), tried re-installing them a few times, too.
    I've also tried it on an old Galaxy S5 and it doesnt work there, either. Is it an "account transfer" problem?? I'm about to quit the games after many years entirely, because the goals aren't managable without the gem support anymore. At least not for me.
    I'm new to Restaurant Story. This is my first time playing the game. In the beginning there was no issue to play the videos. After about 3 weeks playing this game then I'm dealing with this problem. Already tried re-installing them few times also.

  10. #100
    New Resident
    Join Date
    Oct 2015
    Posts
    1
    I am also having the loading issue on a Note 10+ that I just got yesterday. I also have all permissions granted so there is a problem going on. Is this reported to support?

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