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Thread: Videos to speed up cooking not working

  1. #1

    Videos to speed up cooking not working

    I am trying to watch adds to speed up my cooking but it keeps saying sorry but the video failed to load, this has happened quit a few times already. Is this happening to anybody else? Please fix this

  2. #2
    The Honorable Panda
    Join Date
    Mar 2011
    Location
    S8 FORUM
    Posts
    51,964
    Please try collection some coins or visit a neighbor then try the video again.
    You can also try force closing and restarting your game.

    If you still have this issue, please contact support for assistance.


    https://support.storm8.com/hc/en-us
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  3. #3
    I have already tried everything. I am still unable to get the videos to load. I am going to contact support right now but I know it takes forever for them to respond

  4. #4
    Hi Everyone,
    Yes, I am also having trouble. I have tried everything too and shut down everything.
    Here is a picture/screenshot I got.
    Thanks,
    Amy
    Attached Thumbnails Attached Thumbnails Click image for larger version. 

Name:	image.jpg 
Views:	4 
Size:	179.0 KB 
ID:	35310  
    ​Amy

  5. #5
    Grand Emperor
    Join Date
    Jun 2014
    Posts
    24,670
    Sometimes I have to try several times before I can get it to load. Try different times of the day or check your connection and see if that helps.

  6. #6
    My free videos haven't been working either since yesterday. I've tried everything. They don't even process or try to load before giving the cannot load pop up. Seems to have started after the update yesterday.

  7. #7
    I need help to send a request to report a bug for bakery story

  8. #8
    Rhino Keeper
    Join Date
    Oct 2016
    Location
    London
    Posts
    119
    Same issue here. Not having this problem on RS or any other S8 game. Just BS.


    "All that was great in the past was ridiculed, condemned, combated, suppressed
    - only to emerge all the more powerfully, all the more triumphantly from the struggle." - Nikola Tesla

  9. #9
    Grand Emperor
    Join Date
    Jun 2014
    Posts
    24,670
    This issue has been reported. I am able to load mine today. Perhaps you guys can give it a try.

  10. #10
    Fashion Designer
    Join Date
    Sep 2013
    Posts
    683
    Mine worked fine today as well. Strange that it was only bakery story that was affected. I play castle story and had no problem at all with the videos on there.
    Not accepting new neighbours in bakery story at the moment. Thank you.

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