Videos to speed up cooking not working

[crzy4food]

I am trying to watch adds to speed up my cooking but it keeps saying sorry but the video failed to load, this has happened quit a few times already. Is this happening to anybody else? Please fix this

[kooky panda]

Please try collection some coins or visit a neighbor then try the video again.
You can also try force closing and restarting your game.

If you still have this issue, please contact support for assistance.


https://support.storm8.com/hc/en-us

[crzy4food]

I have already tried everything. I am still unable to get the videos to load. I am going to contact support right now but I know it takes forever for them to respond

[Ilovetodesign]

Hi Everyone,
Yes, I am also having trouble. I have tried everything too and shut down everything.
Here is a picture/screenshot I got.
Thanks,
Amy

[Rynetory2]

Sometimes I have to try several times before I can get it to load. Try different times of the day or check your connection and see if that helps.

[starlitenite2]

My free videos haven't been working either since yesterday. I've tried everything. They don't even process or try to load before giving the cannot load pop up. Seems to have started after the update yesterday.

[darrelrabara13522]

I need help to send a request to report a bug for bakery story

[Scawr]

Same issue here. Not having this problem on RS or any other S8 game. Just BS.

[Rynetory2]

This issue has been reported. I am able to load mine today. Perhaps you guys can give it a try.

[geordieprogman]

Mine worked fine today as well. Strange that it was only bakery story that was affected. I play castle story and had no problem at all with the videos on there.