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Thread: Cant watch videos

  1. #1

    Cant watch videos

    My videos for free gems has not worked since 12-31-16. I may get one video to play but the next one fails to load. Now I cant get it to work at all. Have turned device off many times. Its the only way to get it off the "proccessing" screen

  2. #2
    The Honorable Panda
    Join Date
    Mar 2011
    Location
    S8 FORUM
    Posts
    51,961
    Please try playing an level, then try the video again.

    If you still have this issue, please contact support for assistance.


    https://support.storm8.com/hc/en-us
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  3. #3
    Rhino Keeper
    Join Date
    Nov 2014
    Location
    England
    Posts
    395
    The same here with me in dragon story. I suddenly didn't receive videos to watch anymore but finally yesterday they apeared back on my screen but they are not working, I have logged out played turned my ipad off but nothing works.

  4. #4
    The Honorable Panda
    Join Date
    Mar 2011
    Location
    S8 FORUM
    Posts
    51,961
    Quote Originally Posted by maryamhjm View Post
    The same here with me in dragon story. I suddenly didn't receive videos to watch anymore but finally yesterday they apeared back on my screen but they are not working, I have logged out played turned my ipad off but nothing works.
    This has been reported, please see this thread :

    https://forums.storm8.com/showthread...n-Dragon-Story
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

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