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Thread: Transfer Account Fail

  1. #1
    Farm Supplier guitarflash's Avatar
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    Transfer Account Fail

    Sorry,, I want to ask.
    I played this game long ago. I find it difficult to access them again. My iPhone can not be used anymore, so almost two months did not play. On my iphone, I have storm8id and in my new phone (android) has installed the application jewel mania with storm9id different. How do I get my old game without having to start from scratch (level 1)? My last reached the 678 level.
    In android I have no choice to connect with facebook. and in the top corner of the menu there is no way to sign in with another account. Help me Please. Thanks

    Jewel Mania : 1.3.0.6g
    Support ID : J93NDX6

  2. #2
    Executive Chef
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    Dec 2012
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    Sorry to hear that! Please submit a ticket by filling out this form. One of our agents will be able to assist you.

  3. #3
    Farm Supplier guitarflash's Avatar
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    Quote Originally Posted by SparklyOctopus View Post
    Sorry to hear that! Please submit a ticket by filling out this form. One of our agents will be able to assist you.
    I have sent a message by email. but until now no answer. already 4 days I waited. What should I do?

  4. #4
    Executive Chef
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    It may take 5-7 work days before support gets to your ticket. If you still do not hear back from them, please PM me the ticket number and I'll have someone to take a look at it.

  5. #5
    Farm Supplier guitarflash's Avatar
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    Thanks for help.
    I hope you can help me solve this problem. I do not want to start from the beginning because it takes a very long reach level 678.
    I just want to continue my game at the 678 level.
    Thank you
    Soon I will send you to the ticket.

  6. #6
    New Resident
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    Jan 2017
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    Need help transferring game to new device...my ID is Nubianqn2

  7. #7
    The Honorable Panda
    Join Date
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    Quote Originally Posted by Nubianqn2 View Post
    Need help transferring game to new device...my ID is Nubianqn2
    Follow the instructions shown on post 1 of the Login thread:

    https://forums.storm8.com/showthread...-Limited-Games!
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

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