Winter Wonderland Event - missing community prize

[sweetashunnie]

I'm using the same version as you & same iOS but didn't get the Frosty Tree. I reached 15 of the castle & the other 2 community prizes. Thanks for looking into the issue. Have a great 2017!

[MooTown1]

Hi I am using iPhone too and also did not receive the 3rd community prize
Game is becoming more of hard work with little prize last event for cub was even
More difficult MooTown

[DragonManda]

No tree for me yet either. I was not playing during the last hour or two of the event, and I'm wondering if I had been, if there would have been a pop-up in game to say that the community got the prize, and then things would have worked correctly... as in a glitch where you actually had to have the game open while the event was still going on to receive the tree at that time, so that now that the event is over, all prizes are closed. Hopefully S8 can restore white trees to everyone who was already elligle for community prizes before the event ended.

[kdm999]

I didn't get my tree either 🤔

[minidemon88]

Didn't receive the frosty tree. Check and there's nothing wrong with my game or my device, everything is up-to-date. So probably something to do with their server side. Hmmm~

[gerrywerry]

I've just checked and I didn't get the Frosty Tree either.

[zozolo11]

I don't have my white Christmas tree either

[bessieland]

I haven't gotten my beautiful white tree either. Hope we get it soon! 😩

[chicks168]

I didn't get my Frosty Tree either, after collecting 4048 ginger bread cookies. ��

[zozolo1]

I didn't get my tree...