Originally Posted by
TheLadyRachel
I understand that you're upset but I have to say that this isn't S8's fault. There's a Master Box List right here on this forum for this exact reason. They tell you exactly what the odds of getting the first prize is, which is 1% - just in case you weren't aware. That means that your chance of getting a 1st tier prize is one out of one-hundred boxes. Every time you open a box, it's the same chance. The chance of getting the grand prize doesn't increase with the amount of boxes you open.
If you aren't going to be happy with most of the prizes in a crate, it's probably not a good idea to open any crates at all. Only buy crates if you're okay with not getting exactly what you want, and would actually enjoy most of what you'll get.
S8 is a business and their goal is profit. They're not going to let us sell back items for gems because then we could simply sell off old items that we never use instead of buying more gems. I can't blame them for that logic.
Again, I'm sorry that you didn't get what you wanted, but S8 really isn't to blame in this case. I hope that you'll be able to enjoy the items that you did get, because in my opinion they're all rather pretty and cute. You didn't waste gems - you bought an item that is a gamble, knowing that it's a gamble, while understanding the risks of said gamble. Perhaps you feel that your risk was unnecessary and turned out poorly, but it wasn't anyone's fault. Crates are a game of chance, and one should never ever open crates in an attempt to get the 1st tier prize unless they're willing to be disappointed.