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Thread: Dragon Story won't open.

  1. #1
    Rhino Keeper
    Join Date
    Oct 2016
    Posts
    298

    Dragon Story won't open.

    Is anyone else having issues at the moment? Game starts to load like always then just kicks me off and goes to my phones main menu. What the heck.


    Update. Now it's working but a new dragon is showing up as shadow looking pixels. No actual dragon in the habitat. If someone who can fix this happens to be reading my ID is marathon2615. Would like some help.
    Last edited by marathon2615; 12-02-16 at 02:02 AM.

  2. #2
    The Honorable Panda
    Join Date
    Mar 2011
    Location
    S8 FORUM
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    51,961
    Please try force closing your game to see if this corrects the graphic issue.

    (moving thread to bug forum)
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  3. #3
    Rhino Keeper
    Join Date
    Oct 2016
    Posts
    298
    I've force closed it several times and still nothing. Even in battles it shows up as weird pixels. I've also cleared the cache on my app manager for dragon story and restarted my phone multiple times

  4. #4
    The Honorable Panda
    Join Date
    Mar 2011
    Location
    S8 FORUM
    Posts
    51,961
    Please try deleting and reinstalling the game from the app store.

    If you are still experiencing issues, please Contact Storm8 :support.storm8.com >> submit a request for assistance.
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  5. #5
    Host(ess) Corrilla's Avatar
    Join Date
    Sep 2015
    Location
    USA
    Posts
    29
    I can't get Dragon Story to load either...already reinstalled. Help!!!

    I also can't get Slots to load.
    Last edited by Corrilla; 12-14-16 at 05:33 PM.

  6. #6
    The Honorable Panda
    Join Date
    Mar 2011
    Location
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    51,961
    Quote Originally Posted by Corrilla View Post
    I can't get Dragon Story to load either...already reinstalled. Help!!!

    I also can't get Slots to load.
    If playing on wifi, please try turning off your wifi, then turn it back on to see if that helps.
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  7. #7
    Host(ess) Corrilla's Avatar
    Join Date
    Sep 2015
    Location
    USA
    Posts
    29
    WiFi idea didn't work either...thanks for trying.

  8. #8
    The Honorable Panda
    Join Date
    Mar 2011
    Location
    S8 FORUM
    Posts
    51,961
    Corrilla- If you play on an iOS device, go to settings, safari and clear out data. Then restart your device.

    If you play on android, try clearing your cache , then restart your device.
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  9. #9
    I'm having this same issue. Fantasy forest won't open either. I can get on fashion story though which is weird. Anyone get this fixed?

  10. #10
    Rhino Keeper
    Join Date
    Nov 2014
    Location
    Middle of the USA
    Posts
    371
    Why should we players have jump through all these hoops just to play your game!!!!!! Why don't the developers just fix it so everyone can play without it crashing or having to uninstall or reinstall it or one of the other kludgy fixes you and support keep foisting on players??????????????????????????????????????????
    Level 200
    717Unique Dragons
    Accepting Neighbors, send invite to Jmthrive

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