Mate for Jack Russell dissappeared!

[kloree]

My Jack Russel disappeared. I contacted support and told me they don't have enough support for the game and to go to the forums to find a way to fix it.

Contacted support also was sent here. Went to game and it wants me to rate it well hope you like 1 star it's not even worth that. No support, no help just hey save up more coins to buy it again. If it does it again will be deleting and reporting to Google support as a dead game that takes your money and doesn't provide help.

[NamarieWolf]

My Jack Russel mate has disappeared after purchasing it as well. This happened once before with my Angora Cat mate. Was sent to forums like everyone else. This is the only solution I came up with and it's not a very good one, since the original coins used to buy mates is still gone forever: I got my Angora Kittens by saving up money for both mate and kitten. Then buying mate and breeding them IMMEDIATELY (make sure you have nursery space to breed). If you exit game without breeding, it may disappear yet again. Hope this helps cushion the blow that this game blows. lol

[rlwelty]

Hello, I emailed support@storm8.com, and then was directed to fill-out a support ticket. When I submitted a ticket, I received a reply email, "We have limited support services for Pet Shop Story and will not be able to respond to individual requests. We apologize for the inconvenience." Is there any way to request support for this Pet Shop Story glitch?

[SpiritWind00]

Some games are no longer supported and this is one of them. Support can help depending on the issue. Can you post what's going on with your game and maybe we can help.

[rlwelty]

SpiritWind00, thanks so much for responding. I bought a mate for my Jack Russell, and the 2nd Jack Russell appeared for a while, and then disappeared. When I click on the Jack Russell in my shop, I am given the option to buy a mate. I am having the same issue as NamarieWolf had.

[SpiritWind00]

SpiritWind00, thanks so much for responding. I bought a mate for my Jack Russell, and the 2nd Jack Russell appeared for a while, and then disappeared. When I click on the Jack Russell in my shop, I am given the option to buy a mate. I am having the same issue as NamarieWolf had.

I'll ask the team about it for you.... I'm not sure what can be done though. I'll come back when I have news.

[rlwelty]

I'll ask the team about it for you.... I'm not sure what can be done though. I'll come back when I have news.

Thank you very much, SpiritWind00!

[SpiritWind00]

SpiritWind00, thanks so much for responding. I bought a mate for my Jack Russell, and the 2nd Jack Russell appeared for a while, and then disappeared. When I click on the Jack Russell in my shop, I am given the option to buy a mate. I am having the same issue as NamarieWolf had.

Hi, S8 have looked into this for you. Has this been resolved for you? There are now 3 Jack Russell's in your game, so I'm hoping that is the case. Reinstalling the game should resolve this particular issue. We don't often recommend reinstalling, but it recommended for this issue.

[Chaos2020]

I too have this problem. I completed the tasks required and earned the Jack Russell. It was there yesterday when I got him and today he is gone. Emailed support and was given the blow off, too bad so sad, case closed. This is the second time a dog went missing the first I wasn’t too sure what happened and just bought the dog again. This time there is no mistaking there is a glitch.

[SpiritWind00]

I too have this problem. I completed the tasks required and earned the Jack Russell. It was there yesterday when I got him and today he is gone. Emailed support and was given the blow off, too bad so sad, case closed. This is the second time a dog went missing the first I wasn’t too sure what happened and just bought the dog again. This time there is no mistaking there is a glitch.

Hi, sorry this happened to you also. As above, the only known fix is to reinstall your game. Please post if this fixes the issue for you. I can ask the team for you if the JR doesn't return. Please let us know.