Originally Posted by
DR0G0N
Ignoring the problem of overlapping events, ignoring the problem of expansion, ignoring the problem of food production, ignoring the problem of glitches/lags, ignoring the problem of discrepancy between iOS and androids, ignoring the problem of winning probability in arena, and ignoring the problem of gold trap, so on and so forth...
Let's just ignore all that for now and focus on the root of these problems. Communication.
When going through all these feedbacks and issues coming from players every single day for years and there's little to no improvement, one must think what is going on or if anything is going on. If the team is working on something to improve the game or working on another game or not working on anything just doing regular maintainence, that's fine. But at least give the players an update in a good timely manner. For instance, if the team is working on creating more land, just let the players know your progress every now and then to assure them, the issue is still being work on, we are currently half way there etc. You know common courtesy, to let players know their feedbacks are heard and in progress at the moment and they have not neglected them. Better yet, let us know approximately when the issue would be resolved. Doesn't have to be 100% right, even just a estimate would be reassuring.
Now giving a announcement or update to players should not be last minute. For instance, like the no Cyber Monday sale. I don't blame the Mods because they probably received the news late too. But the storm8 staff should know about this in advance. This lacks professionalism. Not answering to players questions after being asked several times, lacks decency and professionalism. Another example, "would there be more than 35 corrupted crystals given in future tournaments?", was never answered. If the staff simply don't know, then reply back by saying you don't know and would try to find out for you. Even that would assure the players that they're being help. Simple customer service etiquette.
This lack of communication highly reflects on tech support too. Giving an automated message and not replying back for weeks or months is not communicating.
At this point, I'm thinking this lack of communication is done on purpose to trick people to buying/spending more gold. Playing on players thought, not saying if something will or will not happen just so players would spend/buy gold on/for something they think they might or might not need.
It's like I'm playing a psychological gambling game with storm8. But so far I'm not losing too much. ;]