This issue has been going on for quite some time, and I can't find any way to resolve it. I got the Tanuki Dragon a while ago and I've been trying to evolve it. Only problem is that it shows that the dragon is in the evolution flower, even though it's not. I can't do anything with it. When I tap on it, it directs me to the Artic Isle and even shows the dragon in one of the habitats. In not even an Arctic dragon, so why is it there??

Here is a picture of what I'm talking about:
https://imgur.com/gallery/Fnzcc

I've tried getting help on this thread and I was told to contact support through the game. I've tried that several times, and have yet to get a response. Can someone please actually help me?