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Thread: Spin wheel problem

  1. #11
    The Honorable Panda
    Join Date
    Mar 2011
    Location
    S8 FORUM
    Posts
    51,961
    Hey guys, the team is aware of this issue. This happens after using the watch a video feature.

    Try closing the Spin to Win window after watching the video, before you attempt to use the free Spin. This should prevent the Wheel from jumping around.
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  2. #12
    Rhino Keeper
    Join Date
    Jun 2015
    Location
    E Central FL
    Posts
    258
    Quote Originally Posted by kooky panda View Post
    Hey guys, the team is aware of this issue. This happens after using the watch a video feature.

    Try closing the Spin to Win window after watching the video, before you attempt to use the free Spin. This should prevent the Wheel from jumping around.
    I'm on Android, don't get the "watch video" option, but still have problems with wheel.

  3. #13
    The Honorable Panda
    Join Date
    Mar 2011
    Location
    S8 FORUM
    Posts
    51,961
    Quote Originally Posted by bk7553 View Post
    I'm on Android, don't get the "watch video" option, but still have problems with wheel.
    Thanks for the additional information! I have added this to my report.
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  4. #14
    Farm Supplier
    Join Date
    Nov 2015
    Posts
    75
    I used the watch video feature and lost the spin as the wheel never stopped. then went back in and never got the spin

  5. #15
    The Honorable Panda
    Join Date
    Mar 2011
    Location
    S8 FORUM
    Posts
    51,961
    Quote Originally Posted by topgate44 View Post
    I used the watch video feature and lost the spin as the wheel never stopped. then went back in and never got the spin
    After your watch your video, exit out of the wheel, then click on it again, then try spinning.
    Need me? Send Me A Private Message

    Note: Due to some personal matters, I will not be on over the weekend.

    Contact Storm8 by filling out this form: support.storm8.
    How to submit Support Request

  6. #16
    Rhino Keeper
    Join Date
    Jan 2013
    Posts
    319
    I've been having huge problems with the spin wheel since the last update, and it's started again with the leadership board. It's not watching the video, 'cos I always watch them in the morning and it's now 8.15pm here. I've tried to spin the wheel for 10 minutes this evening, but it just won't spin!

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