extra gems never showed up

[grameys]

have purchased 2 chunks of the 530 gems was supposed to get an extra 49 with each.. the extra 98 gems have never shown up?

[SparklyOctopus]

Hey there! Please write into support@storm8.com. One of our agents will be able to assist you.

[karengar]

Same problem here and I've written to Storm8 days ago (I believe it's been two weeks now) with no solution and no answer. Can I have a direct email address to someone that will actually look into this hopefully error and not fraud? Thanks!!!

[SparklyOctopus]

Same problem here and I've written to Storm8 days ago (I believe it's been two weeks now) with no solution and no answer. Can I have a direct email address to someone that will actually look into this hopefully error and not fraud? Thanks!!!

Sorry to hear that. Please PM me the ticket number and I'll have someone take a look at it.

[bss0226]

have purchased 2 chunks of the 530 gems was supposed to get an extra 49 with each.. the extra 98 gems have never shown up?

I think you misunderstood. If you got 530 gems with each purchase, you got the 49 gems free. The 49 is not on top of the 530. It is included in the 530. They are a bit confusing. They are comparing what you would have gotten for the cheapest purchase of gems and based on purchasing that multiple times, receiving 530 gems represents getting 49 gems free.

[karengar]

I think you misunderstood. If you got 530 gems with each purchase, you got the 49 gems free. The 49 is not on top of the 530. It is included in the 530. They are a bit confusing. They are comparing what you would have gotten for the cheapest purchase of gems and based on purchasing that multiple times, receiving 530 gems represents getting 49 gems free.

That's a little odd as I've never seen any gems for sale 481 then you get extra or 1202 plus EXTRA/BONUS 198 for a total of 1400. I've never seen that from storm8.
Also any moderator can you supply storm8 support email? I've emailed four times now to the email I have which is support@storm8.com but they have NEVER responded. Thank you in advance for your help!! ��������

[kooky panda]

That's a little odd as I've never seen any gems for sale 481 then you get extra or 1202 plus EXTRA/BONUS 198 for a total of 1400. I've never seen that from storm8.
Also any moderator can you supply storm8 support email? I've emailed four times now to the email I have which is support@storm8.com but they have NEVER responded. Thank you in advance for your help!! 🤓🤓😊😊

This is the correct email. Check and make sure that any response did not go into your spam folder.

If you still did not get an automatic email back with your support ticket number please resend your email.

Once you get the automatic email back, send a private message to

SparklyOctopus

[bss0226]

I've purchased gems too. I only got the listed amount. When it says 530 gems that's what you get. The + 49 gems is not in addition to the 530. If $4.99 gets you 120 gems then 4 times that amount would give you 480 gems for $20. But you are getting 530 gems. That's 50 more then buying 4 of the 120 gem package. It is confusing and perhaps false advertising but they are not giving you 49 gems in addition to the 530 in the package. It is not worded right. It should say like getting 49 free

[Rynetory2]

I've purchased gems too. I only got the listed amount. When it says 530 gems that's what you get. The + 49 gems is not in addition to the 530. If $4.99 gets you 120 gems then 4 times that amount would give you 480 gems for $20. But you are getting 530 gems. That's 50 more then buying 4 of the 120 gem package. It is confusing and perhaps false advertising but they are not giving you 49 gems in addition to the 530 in the package. It is not worded right. It should say like getting 49 free

The team is aware and are looking into making this better. Thanks for your feedback, I've passed it over. Cheers.

[cquinn32]

I have read all this but I don't see an answer. So are we supposed to get the extra gems or not?