If you would like to report a bug or issue, please make sure to include the following:
1. Your device (iOS, Android, please be specific) and its version number (check under settings-device)
2. Your game version (this can be found on the bottom of the Help/FAQ page)
3. A description of the problem and what you were doing when the problem occurred
4. A screenshot of the problem if possible/applicable (How To A Post Photo) | please make sure you crop your photo first to remove the game information on the top of screen for privacy and the security of your game as pictures will be removed if they now have your RP/coin/gem numbers showing
You can either post in:
(1) Castle Story | Bugs and Issues | Current Known Bugs and Issues for Castle Story thread
(2) existing thread of the same problem
(3) start a new thread
Before you start a new thread, please check to see if there is any existing thread of the same problem as yours to avoid duplicate threads.
iOS General Issues
To check for your device version - go to Settings, General, About - Version
To check for game version in game:
Open game, go to Menu, Help/FAQ - on the bottom edge of the box, the version will be listed
To check for game version if you can't open the game:
Open App Store, search game name (or Storm8), click on app, on the left side, under the logo it will show current game version
A good way to find out if the games are down is to visit https://downforeveryoneorjustme.com/...rod.storm8.com
