Dragon Story: General Bug and Issues Thread

[kooky panda]

If you cannot find a current thread for your issue and do not want to start up a new thread, please post here.

Making sure you are using the most current version can help with many problems.

If you would like to report a bug in Dragon Story, please make sure to include the following:

1. Your device (iOS, Android, please be as specific as possible) and it's version number
2. Your games version (this can be found on the bottom of the Help/FAQ page)
3. A description of the problem, and what you were doing when the problem occurred
4. If possible, a screenshot of the problem

iOS General Issues
To check for your device version - go to Settings, General, About - Version
To check for game version in game:
Open game, go to Menu, Help/FAQ - on the bottom edge of the box, the version will be listed
To check for game version if you can't open the game:
Open App Store, search game name (or Storm8 Studios ), click on app, on the left side, under the logo it will show current game version

If your iOS device is having issues, make sure you've tried the following:
Restart your device
Delete and reinstall the game (from the App Store only) Third party sites are not supported
Hard restart - hold the power and home buttons, through the power off slider, until the Apple symbol appears.
Force Close your game

Android General Issues
To check your device version - go to Settings, About Phone, Android Version *note - you can check for updates in About Phone, System Updates
To check game version in game:
Open game, go to Menu, Help/FAQ - on the bottom edge of the box, the version will be listed
To check for game version if you can't open the game:
Open App Market/Google Play, either go to My Apps, or search game name (or Storm 8), click on app, open Description information, on the bottom it will show the current game version.

If your Android device is having issues, make sure you've tried the following:
Restart your device
Delete and reinstall the game. While Dragon Story may not be installed from the Google Play store, there is a way to re-install it if you already have downloaded the app with your Google Play account. While there may be other methods to install the game on Android devices, please note that these methods aren't supported by Storm8 and they will not be able to offer technical support for installations from unauthorized sources.

Hi VelvetRose, can you please try the following and let us know how you get on... this is advice from S8. This workaround also works for Fantasy Forest Story too.

On your device, try signing in with the SAME Google Play account you used before. If you are signed into the same account you used to originally download the app, it will still show up in your Library. Apps you've uninstalled or have on other devices will show up in the Library so you can find them later.

Please try the following steps on your device:

- Open the Google Play Store app and sign into the SAME Google Play account you used before
- Tap on the 3 lines in the upper left hand corner of the screen and a menu should pop up
- Tap on "My Apps & Games" at the top of the menu
- Tap "Library" at the top of the screen
- Locate the Dragon Story App in your Library and tap "Install"

You might be able to reinstall both games this way.

Move game to the SD Card - go to Settings, Apps, specific game, click "Move to SD Card" or "Move to Internal Storage"
Clear cache - go to Settings, Apps, specific game, click "Clear Cache"
You can use a task ****er/manager to help free up memory for your device

Kindle General Issues
To check for your device version - Go to Settings, More, Device, System Version
To check game version in game:
Open game, go to Menu, Help/FAQ - on the bottom edge of the box, the version will be listed
To check for game version if you can't open the game:
Open Amazon Market, search game name (or Storm 8 ), scroll down to see current version

If your Kindle is having issues, make sure you've tried the following:
Restart your device
Delete and reinstall the game
Go to Settings, More, Applications - find your game, click, clear cache
If you're not able to get into the game - Go go Settings, Wifi, turn wifi off then back on


Forum Rules

Helpful Thread

Transferring Games -

You can transfer yourself:

New Logon on Feature

If you are still having trouble, you can contact support. The link is support.storm8.com.

Notifications - Make sure the notification options are set to ON in BOTH the game settings and the device settings. If both settings are on, but you're still not receiving notifications, please submit a ticket to support.storm8.com so they can check you game.

Purchased Gems (Gold) not showing up - try restarting you device, and even deleting and reinstalling the app. Your progress is saved on S8 servers. If these do not work on returning your gems or item, then you would need to contact support.storm8.com.
You will need to provide your ID, date of incident, type of transaction, and receipt of transaction.

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